Last updated: 2 October 2026
These terms apply when you buy from Lulito’s through www.lulitos.co.uk. Please read them before ordering — by placing an order you agree to them.
1. Who we are
- Trading name: Lulito’s
- Legal entity: Alejandra Alzate Cerquera, trading as Lulito’s
- Email: info@lulitos.co.uk
- WhatsApp: +44 7719 706286
2. Placing an order
Adding items to your basket and submitting an order is an offer to buy. A contract is formed only when we confirm your order and the delivery date with you. If we can’t fulfil an order — for example an ingredient or flower is unavailable, or we’re fully booked on your date — we’ll tell you and refund anything you’ve paid.
Please check your order and delivery details carefully before submitting. We make each item specifically for you, so mistakes are difficult to undo once preparation starts.
3. Preparation time
Preparation time is between 2 and 5 days depending on the item — please see the product page for the specific preparation time. That’s how far in advance we need your order so we can source fresh flowers and ingredients and make your gift by hand. Orders placed at short notice may not be possible; message us and we’ll tell you honestly whether we can do it.
4. Prices and payment
Prices are in pounds sterling and shown on each product page. We are not currently VAT registered, so no VAT is charged. Delivery charges, where they apply, are shown before you confirm your order — see our Delivery & Collection page.
You can pay by card using SumUp, or pay in cash on delivery or collection. Every order is placed on hold first: we’ll confirm your order and the total with you, and if you’d like to pay by card we’ll email or message you a secure SumUp payment link. Your order is prepared once payment has been arranged.
We try hard to keep prices accurate. If an obvious pricing error occurs, we’ll contact you before proceeding and you can confirm at the correct price or cancel for a full refund.
5. Personalisation
Where a product lets you specify an occasion, colour or theme, please make sure what you enter is correct — we make the item to that brief and can’t remake it free of charge because of a typo or a change of mind.
We won’t produce personalisation that is offensive, unlawful, or infringes someone else’s trade mark or copyright, and we may decline an order on that basis and refund you.
6. Handmade goods and product images
Everything is made by hand using seasonal ingredients and flowers. Photographs show the style, scale and quality you can expect, but each piece is individual — exact blooms, colours and finishing details will vary. That variation is part of what you’re buying, not a fault.
7. Delivery
Delivery areas, charges and timings are set out on our Delivery & Collection page. You are responsible for giving us a correct address and making sure someone can receive the gift at the agreed time. Risk in the goods passes to you on delivery.
8. Food safety and allergens
Several of our products contain nuts and wheat. Please read our Allergen & Food Information page before ordering, and tell us about any allergy when you order so we can advise you.
Our products are made in a kitchen that handles nuts, wheat, milk and other allergens, so we cannot guarantee any item is entirely free from traces.
9. Cancellations and refunds
See our Refund & Returns Policy, which forms part of these terms. In short: because our goods are personalised and perishable, the standard 14-day cancellation right doesn’t apply, but you can cancel free of charge before preparation begins, and we always put right anything faulty, damaged or incorrect.
10. Our liability
If we fail to meet these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for losses that were not foreseeable, or for losses caused by events outside our reasonable control.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, for defective products, or for anything else that cannot be limited by law. As a consumer you always have legal rights in relation to goods that are faulty or not as described, and these terms do not affect them.
11. Your information
We handle your personal information as described in our Privacy Policy.
12. Website content
The text, photographs, designs and branding on this site belong to Lulito’s or are used with permission. Please don’t reproduce them commercially without our agreement.
13. Complaints and governing law
If something has gone wrong, please email info@lulitos.co.uk and we’ll do our best to resolve it quickly.
These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country’s courts.