Everything people usually ask us. If your question isn’t here, message us on WhatsApp on +44 7719 706286 or use the contact form — we’re happy to talk through ideas.
Ordering
How far in advance do I need to order?
Preparation time is 2 to 5 days depending on the item — please see the product page for the specific preparation time. For Valentine’s Day, Mother’s Day and Christmas, order as early as you can — we book up.
Can I order something that isn’t on the website?
Yes — that’s the part we enjoy most. Tell us the occasion, a rough budget and any colours or themes you have in mind, and we’ll design something for you. Message us on WhatsApp or use the contact form.
How do I pay?
You can pay by card using SumUp, or in cash on delivery or collection. Place your order and we’ll get in touch to confirm it; if you’re paying by card we’ll send you a secure SumUp payment link.
Can I change or cancel my order?
Get in touch as soon as you can. You can cancel free of charge up to 5 days before preparation begins. After that we’ve already bought your flowers and ingredients and started work, so we can’t refund. Full details are in our Refund & Returns Policy.
Delivery
Where do you deliver?
We hand-deliver across Brighton & Hove and the surrounding area: postcodes BN1, BN2, BN3, BN41, BN42 and BN43. For anywhere outside these areas, message us and we’ll let you know if we can reach you and the costs involved.
How much is delivery?
Delivery is £5 within BN1–BN3, and £8 for surrounding areas. Orders over £180 are delivered free. See Delivery & Collection for more.
Can I collect my order?
Yes — choose Collection at checkout and it’s free. We’re based in Hove, but we don’t publish our exact address. Once you’ve placed your order we’ll get in touch to confirm it and agree where and when to collect.
Do you post nationwide?
Not at the moment. Fresh flowers and chocolates don’t travel well through the postal network, and we’d rather not send something that arrives in poor condition.
Can I send a gift as a surprise?
Absolutely — most of what we make is a surprise for someone. Give us the recipient’s address and phone number at checkout, plus anything helpful like a workplace reception or a neighbour, and we’ll work with it. We just need someone to be able to receive it, as fresh gifts can’t be left outside.
Can I include a personal message?
Yes, you can include a personal message. Due to the limited space available, messages are limited to 75 characters. Simply send us an email to info@lulitos.co.uk.
Our products
Will my gift look exactly like the photo?
It’ll be the same style, size and quality, but not an identical copy. Everything is handmade and our flowers are seasonal, so blooms, colours and finishing details vary. We think that’s part of the charm of something made by hand rather than mass-produced.
Do your products contain allergens?
Yes — some items contain nuts, wheat and milk, and everything is made in a kitchen that handles allergens. Please read our Allergen & Food Information page and tell us about any allergy when you order.
What is a “gift base”?
A beautifully decorated empty base — a box or tray — ready for you to fill with your own surprises. It’s for people who want to choose the contents themselves but want the presentation done properly.
Other
Do you do corporate or event orders?
Yes — table centrepieces, event favours and bulk gifting are all things we can do. Get in touch with your date, quantity and budget and we’ll put a quote together.
Where can I see more of your work?
We post everything we make on Instagram at @lulitos.sweets.